FAQ
Find answers about preparation & all the in between’s about our treatments.
You ask. We give answers.
1 | What laser machine do you use for Laser Hair Removal?
We use the award-winning Alma Soprano laser technologies. Our Lasers are able to treat all skin types in effectively removing hair with permanent hair reduction noticed after the first session.
You can find more information on the lasers we use here: Alma soprano
2 | Does my Laser Hair Removal package expire?
Your laser package will be valid for three years from the day of purchase.
3 | How many Laser Hair Removal sessions do I need?
It is difficult to say exactly how many sessions each individual will need. We are working with the human body, and everyone will respond directly to the treatment.
On average, we recommend 8-12 sessions with regular maintenance sessions thereafter.
4 | How long must I wait between Laser Hair Removal appointments?
The intervals between sessions will start of with 4 weeks. After a couple of sessions, depending on how the body responds, the intervals will be moved out to 6 and then 8 weeks. Until the maintenance phase is reached.
5 | How must I prepare for my Laser Hair Removal session?
You will need to do a clean shave of the areas you are lasering the night before each of your appointments with us. Please note that you may not wax, pluck/tweeze, epilate or even Veet at least 4 weeks before your first session with us. You may only shave as much as you feel needed between your laser sessions.
6 | Does Laser Hair Removal work on light hair?
Unfortunately, it does not. Laser hair removal does not work on blonde, red or grey hair. Only brown, dark brown and black hair.
7 | Is Laser Hair Removal pregnancy and/or breastfeeding safe?
Laser hair removal is not pregnancy safe, but it is safe during breastfeeding. The only contra indication for lasering while breastfeeding is that the results might not be as effective, due to the increase of hormones in the body. They might need more sessions than someone who is not breastfeeding to achieve the same results.
8 | Can you do Laser Hair Removal when you have your period?
Yes, you can. If you laser the bikini area while you are on your period you must just wear a tampon. Not all clients are comfortable to laser while they are on their period, you can reschedule them for a later date.
9 | Can you do Laser Hair Removal when you are tanned or have used self-tan?
No, you cannot to laser hair removal on self-tan or a very dark, fresh tan. You also cannot laser when you have a sunburn. Clients must also avoid direct sun exposure after lasering as they will be more perceptible to sunburn.
10 | Can you do Laser Hair Removal over tattoos?
No, you cannot do laser hair removal over tattoos. The laser will pick up the pigment of the tattoo and not that of the hair.
11 | What medication is not safe for Laser Hair Removal?
Orotane (less than 20mg a week is safe), Reoccutane & Cortisone.
12 | When can I start using my Laser Hair Removal sessions?
You can start using your laser sessions as soon as we have received your full payment or your first instalment if you will be paying over three months.
13 | Can I refund my Laser Hair Removal package?
Please note all laser hair removal packages are non-refundable and non-transferable.
14 | Can I use my Laser Hair Removal sessions at any of your branches?
As from 01 October 2023, laser sessions will only be able to be used at the specific Laser Lab branch where you purchased the laser hair removal package. Only per request and subsequent approval of this request, will your laser package be transferred to another branch.
15 | Does my BBL or Harmony package expire?
All BBL and Harmony XL Pro packages are valid for 1 year from date of purchase.
CONTACT US
Speak to our team
Alternatively, you can give us a call or send us a Whatsapp and we'll gladly assist