• Please read this Privacy Policy carefully before browsing this website as it contains important information about the use of any personal information which you provide to us.
• Your privacy is always important to us. We are committed to protecting your privacy whenever personal information is requested from you. Provided it is reasonably possible, we use or disclose your personal information in the manner stated in this Privacy Policy.
• For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“POPIA”). The Laser Lab (Pty) Ltd also subscribes to the principles for electronically collecting personal information outlined in the POPIA, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.
• By using this Website, you consent to the collection and use of information as describes hereafter in this Privacy Policy, which you have read, understood and agreed to without any coercion and without any objection. You also agree and acknowledge that the Laser Lab (Pty) Ltd may from time to time update, modify, add, remove or otherwise change this Privacy Policy at its discretion, without prior notification.

1. Personal information

Personal information is defined as all information about you as an identifiable individual, including but not limited to your name, address, email address, telephone number and identity number.

2. Collection and processing of Personal Information

The Laser Lab (Pty) Ltd collects and processes personal information that is reasonably necessary for its business functions and activities which include but are not limited to the following:

• transacting online at www.thelaserlab.co.za and making of any online purchase(s);
• opening an account on www.thelaserlab.co.za;
• taking part in our promotions, surveys, and/or competitions when applicable;
• making bookings for appointments and/or consultations;
• arranging for the shipment and/or courier of products.

The Laser Lab (Pty) Ltd may also collect personal information about you through accessing data and then analysing from other sources together with the information we already hold about you in order to learn more about your likely preferences and interests. The Laser Lab (Pty) Ltd may also collect personal information on you when you visit our website, social media pages or click on our advertisements on the online media of other companies.

In order to register for certain services or to enter competitions or promotions offered through our website from time to time The Laser Lab (Pty) Ltd may also collect relevant personal information and use such information to provide the services to you.

The Laser Lab (Pty) Ltd may also use such information for its own internal purposes including:

• establishment and verification of your identity;
• maintenance and updates to our customer databases; and
• marketing, product research and development purposes.

3. What information we collect

When you open an account with us, shop at one of our stores, enter any of our competitions, partake in promotions, or visit our website we will collect the following information from you:

• Your name, surname, and residential/postal address;
• Your email address and telephone number;
• Your age, gender, nationality, and language;
• Any other form of personal information that we may reasonably require to offer or provide any of our services or products to you.

4. How we use your Personal Information

We may use your personal information to:

• Respond to any queries or requests you may have;
• inform you of changes made to our website;
• verify your identity;
• provide you with our products and services;
• improve your overall user experience by analysing it for trends;
• invite you to attend events and promotions we hold;
• developing an online user profile;
• for security, administrative and legal purposes;
• send you marketing material (including electronic communications) relating to products and services you might be interested in. You can unsubscribe from our newsletter at any time and thereafter we will not market to you;
• the creation and development of market data profiles which may provide insight into market norms, practices and trends to help us improve our offering to you. Such information will be compiled and retained in aggregated form, but shall not be used in any way which may comprise the identity of a user.

5. Disclosure of Personal Information

• We are not in the business of selling personal information and therefore we will not disclose your personal information to anyone except as provided in this Policy.
• We may for marketing purposes disclose or transfer your personal information to our agencies.
• It may be necessary for us to disclose or transfer your personal information to suppliers, affiliates, partners and/or agents in order to provide you with our services.
• We will need to disclose your personal information to our employees who require it to do their jobs. We make sure they are aware of and take their confidentiality obligations seriously. They are contractually bound to keep all confidential information confidential.
• There may be situations where the law requires us to disclose your personal information. In all other situations, we will not disclose your personal information without notifying you and enabling you to object.

6. Storage of personal information

• The Laser Lab (Pty) Ltd uses all reasonable endeavours to put in place and maintain secure electronic procedures and systems to ensure accuracy and to eliminate risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information with reference to accepted technological standards.
• If you have any questions concerning your personal information, please contact us directly.

7. Personal information shared

• The Laser Lab (Pty) Ltd will not sell, rent or otherwise disclose your personal information to any third party without your express and informed consent, provided that by using our website and/or subscribing for any of our services, you provide said consent to the Laser Lab (Pty) Ltd to disclose your personal information to third parties as follows –
• to third party companies employed by the Laser Lab (Pty) Ltd to provide services for us, including for example, our website hosting and development company may require access to your personal information to perform their functions and not for any other purpose;
• to transfer the Laser Lab (Pty) Ltd’ s customer database/s, including personal information contained therein, to any third party who acquires all or substantially all the assets or shares in our company or our website service whether by sale, merger, acquisition or otherwise;
• to governmental agencies, exchanges and other regulatory or self-regulatory organisations if the Laser Lab (Pty) Ltd is required to do so by law or if we believe that such action is necessary to –

comply with the law or with any legal process;

protect and defend our rights and property or that of our customers and companies in our group;

prevent fraud or abuse, misuse or unauthorised use of our website; and/or

protect the personal safety or property of our customers or the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, the Laser Lab (Pty) Ltd will disclose such information to the appropriate regulatory bodies and commercial entities).

• The Laser Lab (Pty) Ltd reserves the right to share non-personal, non-individual information with third parties for business purposes, for example with advertisers on our website or business associates and partners. This does not involve disclosing any personal information which can identify any individual consumer in any way.

8. Security

Although absolute security cannot be guaranteed on the internet, the Laser Lab (Pty) Ltd has in place up-to-date, reasonable technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we process online.

9. Links

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of third-party websites or the way they use cookies and advise you to read the privacy statements of each website you visit which collects personal information.

10. Accuracy of Information

It is important that the information we have about you is accurate and up to date. If your personally identifiable information changes you may correct or update it online. We cannot be liable for any information that is inaccurate and/or obsolete.

11. Access to your personal information

The Laser Lab (Pty) Ltd will provide you with access to any of your personal information it holds (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact us directly. Before the Laser Lab (Pty) Ltd provides you with access to your personal information proof of identity will be required.

12. Communicating with you / Opting Out

As an existing customer, we provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. If you no longer wish to receive our newsletters and/or promotional communications, you may opt-out of receiving them by:

• following the instructions included in each newsletter or communication;
• updating your registered profile preferences on our website.

13. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy from time to time, in which case the amended Privacy Policy will supersede and replace any previous policies with effect from the date on which it is posted on this website. Wherever possible, we will give you notice of any changes prior to their implementation. Please visit this Privacy Policy regularly to familiarise yourself with the latest version and to understand what we can do with your personal information. This Privacy Policy forms part of the Terms and Conditions of use for this website.

14. POPIA

• You agree that the Laser Lab (Pty) Ltd may use your full names, surname, addresses, property details, ID numbers, designations, company details, financial information, contact numbers and any other personal information as required in processing any treatment or order of any products.
• That you voluntarily authorize the Laser Lab (Pty) Ltd to process your personal information.
• This consent is effective immediately and will remain effective until your relationship and/or instructions with the Laser Lab (Pty) Ltd comes to an end.
• Your rights in terms of sharing your personal information with the Laser Lab (Pty) Ltd:

(i)         The right to know what information is being kept and for what reasons it is being used.

(ii)        The right to correct your personal details. Please inform the Laser Lab (Pty) Ltd Town in the event that any of your personal information changes in order for the Laser Lab (Pty) Ltd to update our records accordingly.

(iii)       The right to revoke your consent. You may revoke the consent you have given the Laser Lab (Pty) Ltd in terms of this Policy at any time.

(iv)       The right to object to the processing of your personal information as referred to in Section 11(3) of POPIA.

(v)        The right to lodge a complaint with the Information Regulator.